NZ International Rates Table Update

Change ID 350 Risk / Impact Low Reason Apply updates to international calling rates table Description / Impact Expected NOTIFICATION ONLY: The NZ international rates table will be updated and checked for consistency. Duration 30 min window (no impact to calling) Work Start Date / Time Thursday 7th of July 2016 at 22:00 (NZST) Thursday …

AU International Rates Table Update

Change ID 348 Risk / Impact Low Reason Apply updates to international calling rates table Description / Impact Expected NOTIFICATION ONLY: The AU international rates table will be updated and checked for consistency. Duration 30 min window (no impact to calling) Work Start Date / Time Tuesday 5th of July 2016 at 22:00 (NZST) Tuesday …

Notification of Upcoming Planned Carrier Maintenance – Sunday 29th May 2016

Change ID 331 Risk / Impact High Reason An upstream provider will be performing extensive network maintenance (Software Upgrades) Description / Impact Expected This outage will affect those customers on Fibre, Ethernet over Copper, DSL and NBN services via the AAPT network. Duration Data and Internet services may be affected for up to 60 minutes …

Emergency scheduled maintenance on Hosted PBX

Change ID 323 Risk / Impact Low Reason System check and testing Description / Impact Expected System will be checked and testing performed Phones may appear orange during this stage and will return to normal state once services are restored. Calling may be affected with breaks of 5 minutes maximum. Normal diverts will continue to …

Inbound/Outbound Call Issue [Resolved]

11:50pm NZT – Please be advised that we have identified an issue with calls affecting a number of clients and our engineers are currently working on the issue. We will continue to provide updates as we learn more. 12:20pm  NZT – Our engineers are still working on restoring services ASAP 12:30pm NZT – All call issues …

Notification of Planned Maintenance – Sunday 15th May 2016

Change ID 322 Risk / Impact High Reason Carrier link migration Description / Impact Expected Data and Voice services will be affected by this outage. Duration up to 30 minutes within a maintenance window Work Start Date / Time Sunday 15th of May 2016 at 22:00 (NZST) Sunday 15th of May 2016 at 20:00 (AEST) …

Notification of Planned Maintenance – Sunday 15th May 2016

Change ID 321 Risk / Impact High Reason Carrier link migration Description / Impact Expected Data and Voice services will be affected by this outage. Duration up to 30 minutes within a maintenance window Work Start Date / Time Sunday 15th of May 2016 at 22:00 (NZST) Sunday 15th of May 2016 at 20:00 (AEST) …

Notification of Planned Maintenance – Tuesday 10th May to Friday 13th May 2016

Change ID 320 Risk / Impact High Reason Our upstream provider will be performing extensive network maintenance (Software Upgrades) to various parts of their network Description / Impact Expected Please be advised that all Internet and data services within New Zealand will be impacted during the outage windows. There may be several outages each night …