DTS service handover migration

Change ID 420 Risk / Impact High Reason Relocate service termination point to new hardware Description / Impact Expected DTS will have handover service termination point remap to new hardware. There will be loss of connectivity to your service while remapping the service to new chassis Gateway WAN ARP address will be change and we …

DTS – Citylink Wellington Remapping service handover migration

Change ID 414 Risk / Impact High Reason Relocate primary service termination primary point to new chassis Description / Impact Expected DTS will perform relocation of handover service termination point to new chassis. All service will be fail-over to the secondary chassis We advise the customer to perform “clear ARP table” or “reboot” the WAN …

Notification Emergency Carrier Maintenance

Change ID 409 Risk / Impact High Reason A service carrier is conducting NTU low RX signal investigation Description / Impact Expected Carrier will perform emergency NTU low RX signal investigation and will impact all services over this trunk Duration All service over this circuit will affected up to 10-20 minutes (multiple down time) during …

Upcoming planned maintenance – Sunday, 6th November 2016

Change ID 404 Risk / Impact High Reason Hardware upgrade Description / Impact Expected South Island fibre customers may experience a brief disruption of the service. Duration up to 10 min outage during a maintenance window Work Start Date / Time Sunday 6th of November 2016 at 22:00 (NZDT) Sunday 6th of November 2016 at …